Shipping Policy

Shipment Processing Time

Orders for non-customized items undergo processing within 2-3 business days. If customization is required, please allow 1-2 weeks for order processing before it’s ready for shipping. For international orders, your delivery usually takes 3-10 days after we send your product.

In cases where we experience a high volume of orders, shipments may encounter slight delays. We kindly ask for your understanding and recommend allowing additional transit days for delivery. Should there be a significant delay in the shipment of your order, we will reach out to you via email or telephone.

In this Agreement, the term “the Company,” “We,” “Us,” or “Our” refers to Avatar Factories.

– “Goods” encompasses the items available for sale on the Service.

– “Orders” denote your requests to purchase Goods from Us.

– “Service” pertains to the Website.

– “Website” is Avatar Factories, accessible via https://avatarfactories.com/

– “You” signifies the individual utilizing the Service, or the company, or any other legal entity on whose behalf said individual accesses or uses the Service, as applicable.

Order Cancellation Rights

Given that our products are custom-made to match your unique avatar design, your order cannot be canceled, refunded, or credited for another product purchase once we’ve received your order.

Conditions for Returns

Due to the customized nature of our products tailored to your specific avatar design, we are unable to accept returns or exchanges for your order.

Contact Us

If you have any queries regarding our Returns and Refunds Policy, please don’t hesitate to reach out to us:

– By email: info@avatarfactories.com